OUr Experience
Enterprise Technology
the Solution
The creation of an Innovation office to implement technology solutions such as Machine Learning, Process Mining and Robotics Process Automation was established with the goal to pilot and scale such practices. An RPA initiative was launched as part of the digital transformation program, starting with the identification of automation opportunities across the company, the prioritization of all use cases, and the creation of a small dedicated team, with the proper technology, governance and execution models.
the impact
In the first 12 months, the automation practice delivered approximately 50 BOT’s, enabling 70K productivity measurable hours per year by eliminating non-value-added and repeatable activities across multiple functions from finance to commercial and field operations. More advanced use cases such as cycle-time reduction were able to start optimizing E2E processes such as Order to Cash. RPA established the foundation in a roadmap to move towards advanced AI practices such as Natural Language Processing. Lesson learned... Emerging technologies are only relevant to the business when there’s a solid business case and a way to constantly measure value. Starting small, proving the value, and then scaling, being the best practice.
